We send our goods as an insured parcel. If you purchase several articles, they will be combined to one delivery. This means that the shipping costs are only incurred once, no matter how many items are in the shipment.
Austria and the EU:
up to 100,- Euro order value the shipping kosts are 6,50 Euro
from an order value of 100,- Euro the shipping is free
30,00 Euro (incl. export customs clearance)
from an order value of 375 Euro net we deliver free of shipping costs!
The costs for customs, VAT, etc. are to be borne by the customer
GIFT VOUCHERS are of course free of shipping costs!
The shipping costs of climbing panels & climbing walls are excluded from the above mentioned regulation and will be charged separately for each order. Information about the shipping costs can also be found at the respective article.
After the purchase you will receive an email with our bank details and the subject to be specified. Please note that for transfers from non-EU countries (e.g.: CH) no transfer fees may be charged for Art Rock.
The respective delivery times can be found in the information on the article. In most cases the package will be delivered the next day after receipt of payment.
You will receive an invoice with value added tax.
If you have any questions about your order or about our articles, please write us an email firstname.lastname@example.org or contact us by phone.