Right of withdrawal (D)/Right of withdrawal (A)

Cancellation policy for consumers in Germany (§13 BGB)

(Does not apply to orders in the exercise of your commercial or self-employed professional activity (orders by entrepreneurs))

Right of withdrawal

You can cancel your contract declaration within 2 weeks without giving reasons in writing (eg letter, fax, e-mail) or – if the goods before the deadline – by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under § 312c Section 2 BGB in conjunction with § 1 Sections 1, 2 and 4 BGB-InfoV and our obligations under § 312e Section 1 Clause 1 BGB in conjunction with § 3 BGB-InfoV. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.

The revocation is to be made using the revocation form (see below).

Consequences of revocation

In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return the received goods or services in whole or in part or only in a deteriorated condition, you may be required to pay compensation. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection – as it would have been possible for you in a shop. You do not have to pay compensation for any deterioration caused by the intended use of the goods.

Goods that can be sent by parcel post are to be returned at our risk. You have to bear the costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 Euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise, the return shipment is free of charge for you. Goods that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

End of the revocation instruction

Notice of non-existence of the right of withdrawal

The right of revocation does not apply to distance selling contracts for the delivery of goods that are manufactured according to customer specifications.

Right of withdrawal for consumers in Austria (KSchG)

As a private customer (consumer) you are entitled to withdraw from the contract within 14 days without giving reasons. The withdrawal period begins with the complete receipt of the ordered goods by the consumer (§ 5e KSchG). It is sufficient if the declaration of withdrawal is sent within the period (e.g. letter, e-mail), or by returning the goods.

The withdrawal is to be made by means of a withdrawal form (see below).

Furthermore, there is no right of withdrawal for the following product groups (§ 5f KSchG):

Goods made to measure or manufactured to special customer specifications (e.g. made-to-measure panels, special colours,).

Consequences of rescission

In the event of withdrawal, a full or partial refund of the purchase price will only be made concurrently with the return of the goods received from the purchaser. The goods should be returned in unused and as new resaleable condition and in the original packaging.

You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day you inform us of the cancellation of this contract.

In the case of articles that are impaired by signs of use or whose packaging is damaged, we will charge or retain an appropriate fee for the reduction in value. The same applies if accessories or parts are missing when the goods are returned.

The costs of the return shipment shall be borne by the customer. (§ 5g Abs 2 KSchG). Should the goods be returned freight collect, we are entitled to retain a corresponding amount.

End of the withdrawal instruction

Revocation form


ArtRock climbing walls GmbH
Management: Thomas Reichhart
Austrasse 25, A-6200 Jenbach

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

-Ordered on (*)/received on (*)

-name of the consumer(s)

-address of the consumer(s)

-Signature of the consumer(s) (only in the case of paper notification)


(*) Delete as applicable.

Translated with www.DeepL.com/Translator (free version)